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Industry · Local ServicesSubcategory · Chain Stores

A two-store local-services brand · Chain knowledge and follow-up agent

Knowledge was scattered, store replies varied and customer follow-up lacked a system.

Industry
Local Services
Subcategory
Chain Stores
Brand
A two-store local-services brand
Current stage
Accepted and paid
FDE co-creation
01 · Entry project

Chain knowledge and follow-up agent

02 · Field problem

Knowledge was scattered, store replies varied and customer follow-up lacked a system.

03 · Delivery practice

Interviews, process walks, requirements, prototype, testing and deployment were delivered.

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